Return & Refund Policy

At Commercial Event Tents, we stand behind the quality of our products. This policy outlines our return and refund procedures for all purchases.

30-Day Return Window

You may return unused items within 30 days of delivery for a full refund. Items must be in their original packaging and condition.

Return Process

1. Contact our support team at support@commercialeventtents.com with your order number and reason for return.
2. We will provide a Return Merchandise Authorization (RMA) number and return shipping instructions.
3. Package the item securely with all original components and packaging.
4. Ship the item to: 1155 California Dr, Burlingame, CA 94010.
5. Refunds are processed within 5-7 business days of receiving and inspecting the returned item.

Made-to-Order Items

Custom and made-to-order products may be subject to a 20% restocking fee. Returns for custom-configured tents with non-standard sizes or colors require prior approval.

Damaged or Defective Items

If your item arrives damaged or defective, report it within 48 hours of delivery by emailing support@commercialeventtents.com with photos of the damage. We will arrange a replacement or full refund at no cost to you.

Shipping Costs

Original shipping is free on all orders. Return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Refund Method

Refunds are issued to the original payment method used for the purchase. Processing time depends on your bank or credit card issuer.

Contact

For any return-related questions, contact us at +1 (650) 393-5886 or support@commercialeventtents.com.